WOW, we were very happy last week to win the Customer Services Awards for the best business. The Customer Service Awards have been running in Guernsey for around 9 years. During this time I have seen many people be nominated and many people win, also others who were disappointed to lose. I have been to the awards ceremony a few times and been delighted to watch the anticipation as those shortlisted have been read out and then the surprise on the faces of those that won it. Never thinking that as a team at the Bridge Dental Clinic we could win, we decided to participate and encourage some of our wonderful patients to nominate us. All we asked is if you feel that you get good service from this business, would you be happy to nominate us. People often say, ‘if you are not in the race, you can’t win it’ so we decided to be in the race. Good customer service is the lifeblood of any business, everything flows from it, from our reception staff, to the dental teams. Not only are delighted to have won the ward it also shows that our we work well as a team and everyone here at Bridge Dental has a positive attitude towards all the patients who walk through our door. Our beautiful trophy now has pride of place on our reception desk and we as a team are delighted.
Thank you to all our wonderful patients who felt that over the past year we had given them good service. Many of our patients are nervous and phobic and all they want to do is get out the door as quickly as possible. We are not a place that many people want to visit and we really appreciate when a patient takes the time to thank you or well done. Teamwork is the edge that made us winners.
Thank you also to The Busy Bee Hives whose role is all round customer service and who also sponsored the award. They have written a really good article about the Customer Service Awards and its certainly worth a read.